FAQ

FAQ

Yes, we are following all Government guidance to help us continue to serve you throughout the Covid-19 crisis. All our butchers are wearing face shields. We have clear signage throughout our store to help you and our other valued customers maintain social distancing. While we are still accepting cash, we would ask that you pay with card where possible. We are doing all that we can at this time to ensure your safety as best we can while you are shopping with us.

  • Any employee who observes or encounters symptoms will be made stay at home
  • Each employee will practice thorough and frequent washing of hands
  • Customers can avail of hand-sanitising touch points throughout the store
  • All staff will wear appropriate Personal Protective Equipment throughout their shift
  • We offer contactless delivery

Although we do our best to adhere to our delivery timetables, there may be some discrepancies during the current Covid-19 crisis. Please bear with us if we don’t manage to achieve our stated delivery timetable. Thank you for your continued custom and stay safe, from all at Higgins Family Butchers.

We deliver to anywhere on the island of Ireland.

Free Delivery of all orders over 50.00 euro (Dublin Only). Orders of less than 50.00 euro will incur a flat rate delivery charge of 10.00 euro.

To ensure it’s as fresh as when it left our store, your purchase is delivered by temperature controlled refrigerated van in superior, eco-friendly insulated packaging, specifically designed for the transportation of temperature-sensitive goods.

All deliveries outside Dublin but within the Republic of Ireland will incur a flat rate delivery charge of 10.00 euro.

To ensure it’s as fresh as when it left our store, your purchase is shipped in temperature controlled eco-friendly boxes by our shipping partner DHL, in superior, eco-friendly insulated packaging, specifically designed for the transportation of temperature-sensitive goods.

All deliveries to Northern Ireland will incur a flat rate delivery charge of 18.00 euro.

To ensure it’s as fresh as when it left our store, your purchase is shipped in temperature controlled eco-friendly boxes by our shipping partner DHL, in superior, eco-friendly insulated packaging, specifically designed for the transportation of temperature-sensitive goods.

Dublin Deliveries All orders placed on weekdays before 1p.m. will be delivered the following day. For orders placed on a Saturday or Sunday, delivery will take place on the following Tuesday. Orders placed on a Bank Holiday Mondays, will be delivered the following Wednesday.

Nationwide Deliveries All orders placed before 1 p.m. Monday, Tuesday, Wednesday and Thursday, will be delivered the following day. All orders placed after 1.00 p.m. on Thursdays will be delivered on the following Tuesday, with the exception of bank holiday weekends. Please note in some remote parts of the country, delivery can take up to 2 days.

Please Note that although we do our best to adhere to the above delivery timetables, there may be some discrepancies during the current Covid 19 crisis. Please bear with us if we don’t manage to achieve our stated delivery timetable. Thank you for your continued custom, from all at Higgins Family Butchers.

Yes. When it comes to our premium range rare products there may be an additional waiting time involved. For our world-famous Wagyu Beef, this can be as much as 60 days. This is because it is imported directly from Japan but is also only available when the highest-quality A5 grade becomes available to Higgins Family Butcher.
Yes we do. Situated in the heart of the stunning beach-side village of Sutton, our beautiful new store is the culmination of 140 years of passion and family pride. Filled with the finest produce and staffed by the best butchers, our shelves are stacked and our doors are open.
We use the best technology to ensure you receive your meat in the best condition. Produced by Woolcool, this superior, eco-friendly insulated packaging is a revolution in the transportation of temperature-sensitive goods. It’s actually made from sheep’s wool. One of nature’s most amazing ‘smart fibres’, it has a complex structure made of natural properties that cope with extremes of cold and heat. 100% felted sheep’s wool is washed in a natural process, scoured, then sealed within recyclable industry grade micro-perforated polyethylene wrap. This high-performance thermal insulated packaging is designed specifically for direct deliveries of chilled foods like meat. Rigorously tested and proven to keep produce within the temperature ranges required by the Food Safety Authority of Ireland, this amazing technology ensures your purchases are delivered to you fresh, every time.
No. Quite the opposite in fact. We’re 4th generation Master Butchers putting our commitment-to-quality behind a business that’s been in our family since 1880.
To ensure it’s as fresh as when it left our store, your purchase is delivered by temperature controlled refrigerated van in superior, eco-friendly insulated packaging, specifically designed for the transportation of temperature-sensitive goods.

Our policy is valid for a period of 1 calendar day from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 1 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund Requirements The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.

Proof of Purchase To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Shipping Items In order to return an order, you must contact us first. Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting Us If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form

This document was last updated on July 25, 2020.

Rick is a fourth generation Master Butcher from Dublin. He started out as an apprentice under the guidance of his father Tony Higgins at just 17 years of age. It was during this time that he learned the skills and commitment-to-quality that has allowed his family business to flourish for more than 140 years.
In the unlikely event that your order is incorrect, not fit for purpose or short of shelf life, please contact us on (01) 83 900 90 within 24 hours of receiving your order so that we can organise a suitable solution.
You can contact us in person in our state-of-the-art store in sunny Sutton, Dublin 13, online at higginsfamilybutchers.ie, through email at info@higginsbutchers.ie or over the phone on (01) 83 900 90.
  • Monday 8a.m.–6p.m.
  • Tuesday 8a.m.–6p.m.
  • Wednesday 8a.m.–6p.m.
  • Thursday 8a.m.–6p.m.
  • Friday 8a.m.–6p.m.
  • Saturday 8a.m.–6p.m.
  • Sunday Closed
  • Bank Holidays Closed
Higgins Butchers
close

Join our VIP club

  • Strength indicator
  • By submitting this form, you consent to allow Higgins Family Butchers to store and process the personal information submitted above to provide you the content requested.